Halloween Haunt Conduct Policy and Guidelines

Fall Chaperone Policy 

NOTICE TO PARENTS AND GUARDIANS: TEENS/CHILDREN

Parents or guardians are responsible for the behavior of their minor children. Appropriate behavior and supervision are the responsibility of the parent/guardian and is always expected. All minors must be accompanied by an adult.

The safety of our guests and associates has always been our top priority at Canada’s Wonderland. In response to the increasing incidents of unruly and inappropriate behavior across our industry and at other major entertainment venues, we are taking proactive steps to ensure a safe and enjoyable environment for everyone.

We are committed to maintaining Canada’s Wonderland as a place where families and friends can come together to enjoy a one-of-a-kind park full of fun experiences and immersive entertainment.

As part of that commitment, we are implementing a chaperone policy beginning Friday, September 26, 2025.

Under this policy, all guests ages 15 years old or younger must be accompanied by a chaperone who is at least 21 years old to be admitted to or remain in the park. The policy will be in effect daily by 6:00 p.m. local time – Canada’s Wonderland reserves the right to begin enforcing the Chaperone Policy earlier on any given day.

The chaperone must present a valid government-issued photo identification with date of birth at the Security Entrance. One (1) chaperone may accompany no more than ten (10) guests ages 15 or younger per day. In addition, the chaperone must remain with their party during their visit and be available by phone throughout their stay.

Guests 16 years of age or older may be asked to present a valid government issued photo identification (Driver’s license, Provincial Issued ID Card, Passport) with date of birth at entry to verify their age. If unable to verify proof of age, guests may be denied entry into the park. 

Chaperones must present a valid government-issued photo ID with date of birth.

Bag Policy 

To support a safe environment for our guests and to help expedite entry during Haunt, Canada's Wonderland is implementing enhanced bag restrictions after 6:00 PM local time daily. 

Bag Requirements: 

• After 6:00 PM, all bags must be no larger than 12” x 12” x 6”, regardless of material (clear or opaque). 
• Each guest is permitted to bring only one bag into the park after 6:00 PM.
• All bags are subject to thorough inspection prior to entry at any time. 
• Oversized bags will not be permitted into the park after 6:00 PM. 

Exceptions: 

• Medically necessary items are permitted after proper inspection. 
• Guests with special circumstances may speak with a security supervisor upon arrival for consideration on a case-by-case basis. 

Additional Notes: 

• This policy applies to all bag types, including backpacks, purses, diaper bags, and camera bags. 
• Canada's Wonderland recommends guests minimize the number of items they bring to help streamline the entry process. 

We appreciate your cooperation in helping us create a safe and efficient park experience for all guests. 

No Re-Entry Policy 

To support the safety and flow of park operations during Haunt, guests who exit the park will not be permitted to re-enter after 6:00PM on the same day.

Guests are encouraged to plan accordingly before exiting the park after the policy is in effect. 

Please note: No exceptions will be made once a guest has exited the park during restricted hours, regardless of ticket type. Re-entry is not permitted for forgotten items, weather conditions, or personal needs. 

We appreciate your understanding and cooperation in helping create a secure and enjoyable experience for all guests during Haunt. 

Mask & Costume Policy 

To maintain a safe and family-friendly environment, the following costume and mask guidelines are in place at Canada's Wonderland: 

• Costume masks, full face paint, and costume attire are not permitted for guests aged 11 and older. 
• Trench coats, flak jackets, or similar military-style apparel are not allowed inside the park. 
• No masks of any kind are permitted on rides at any time. 

Exceptions:

• Children 10 years old and under may wear costumes and masks during daytime hours as part of kid-focused events in designated areas only. 
• This policy does not apply to masks worn for health or safety purposes, such as those intended to reduce the spread of COVID-19 or other illnesses, as interpreted by park staff. Final discretion rests with park management. 

We appreciate your cooperation in helping us ensure a safe, inclusive environment for all guests. 

Photography & Recording Policy – Haunted Mazes 

For the safety of our scare actors and guests—and to preserve the immersive experience—no cameras, photography, video recording, or audio recording of any kind is permitted inside haunted mazes. This includes the use of cell phones, smartwatches, GoPros, camera eyeglasses, body cameras, or any other recording-capable device. 

Guests observed using recording devices inside haunted mazes may be subject to removal from the park without refund. 

We appreciate your cooperation in helping us maintain a thrilling and safe experience for everyone.